Ellis M.Crown prep · 90mConfirmed
Today at Westerville
A short-notice opening is being filled from a matched standby list.
-- daysuntil Dec 31 benefits reset
$3.82Mdiagnosed treatment not yet scheduled
$1.47Mestimated expiring benefits aligned to care plans
72%short-notice openings filled this month
Operatory board
Westerville · loading today’s board
Op 1
Op 2
Op 3
Op 4
Hyg 1
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Marisol V.Restorative · 60mPhone confirmation · prefers Spanish
Grant P.Periodic exam · 45mStandard reminders
Priya S.Delivery visit · 30mConfirmed
Owen R.Perio maintenance · 60mExtra reminder · prior late arrival
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Linda A.Composite · 50mConfirmed
Devon T.Crown seat · 90mOffer later time · work conflict history
Naomi C.New patient exam · 60mStandard reminders
Henry L.Limited exam · 30mConfirmed
Jules N.Hygiene · 60mTransport note sent
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Reina K.Bridge consult · 45mConfirmed
Opening detectedCrown seat · 90mMatching candidates
Abigail W.Filling · 45mConfirmed
Caleb B.Whitening consult · 30mStandard reminders
Sofia G.Recall · 60mConfirmed
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Marcus J.Night guard · 30mAnxiety-friendly note
Kara E.Core buildup · 60mConfirmed
Rami H.Perio eval · 45mPhone confirmation · new route
Mina Q.Hygiene · 60mStandard reminders
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Leo D.Occlusal guard · 30mConfirmed
Tessa F.Recall · 60mExtra reminder · evening preference
Andre C.Crown scan · 45mConfirmed
May L.Hygiene · 60mConfirmed
Live opening
Westerville Op 2 · Crown seat · loading
18eligible patients
3offers sent
matchingtime to fill
Matching: urgent crown candidates
Live match
Filtering by duration, consent, provider fit, frequency limits, and existing appointments.
Matcher funnel
214 candidatesActivity stream
2-minute windowDrawer total
$3.82M
Diagnosed treatment not scheduled
Benefits aligned
$1.47M
Estimated expiring coverage before Dec 31
Capacity left
1,284h
Provider chair-hours through year end
Phone load
-34%
Front-desk chase time this month
Office economics
Production per chair-hour improving| Office | Scheduled recovery | Completed recovery | Benefits estimate used | Prod / chair-hour | Fill rate |
|---|---|---|---|---|---|
| Dublin | $412,800 | $287,400 | $168,900 | $482 | 76% |
| Westerville | $338,600 | $231,700 | $142,300 | $461 | 72% |
| Grove City | $301,200 | $204,100 | $118,600 | $439 | 69% |
| German Village | $276,500 | $181,900 | $103,800 | $426 | 67% |
Ranked recovery worklist
Prioritized by care plan value, estimated acceptance, benefits timing, and calendar capacity.
| Patient | Office | Care plan | Plan value | Benefits estimate | Status | Coordinator note |
|---|---|---|---|---|---|---|
| Maria Estevez | Westerville | Urgent-flagged crown | $1,420 | $860 estimate | Ready to offer | Prefers same-day afternoon openings, text consent on file. |
| Andre Wilkes | German Village | Phased restorative plan | $2,180 | $1,100 estimate | Payment discussion | Offer phased plan and membership option. |
| Sana Qureshi | Dublin | Perio therapy | $940 | $520 estimate | Handoff queued | Anxiety note; use calm confirmation script. |
| Ruth Nguyen | Grove City | Overdue recall + filling | $680 | $310 estimate | Family block | Can book with two children on same morning. |
Patient record
Detailed portal consentMaria EstevezPPO
Westerville · Dr. Rao · prefers text after 1pm
Documented care plan
Crown seat available for a dentist-documented plan. No clinical detail is included in standard SMS.
Communication log
Loading today’s patient communications.
What the patient sees
PortalEstimated remaining benefits
$860 estimate toward this documented care plan. Actual coverage depends on plan rules and claim processing.
Scheduling options
Loading available times.
Office message
Harborlight Dental Westerville can hold this opening for 10 minutes. Reply or choose a time here.
Care plan acceptance
German Village large-plan coaching active| Segment | Before | Current | Financing discussed | Movement |
|---|---|---|---|---|
| German Village · plans over $1,000 | 31% | 44% | 38% | Phased-treatment talking points added |
| Dublin · crowns | 58% | 64% | 67% | Benefit timing script working |
| Westerville · perio therapy | 46% | 53% | 52% | Recall pairing improves acceptance |
| Grove City · family hygiene | 62% | 71% | 49% | Back-to-back blocks reduce friction |
Schedule template recommendations
Capacity-aware| Office | Suggested hold | Evidence | Projected change |
|---|---|---|---|
| Westerville | Two 90m crown seats Tue/Thu afternoons | Highest same-week acceptance and strong assistant coverage | +$44 / chair-hour |
| Dublin | Perio maintenance block Mondays before noon | Overdue perio list clusters around early-week availability | +$31 / chair-hour |
| German Village | One consult-to-treatment hold each Wednesday | Large plans need coordinator handoff before booking | +$28 / chair-hour |
| Grove City | Family hygiene stack every other Saturday | Guardian replies often request sibling appointments together | +$22 / chair-hour |
Consent and message safety
Minimum necessaryDetailed-message opt-ins
8,642 patients opted in · 12,381 receive standard appointment-only messages.
Blocked message
Loading safety review.
Loading compliant version.
Supportive actions
No reduced accessAllowed
Extra reminder, phone confirmation, offer better time, transport resource, anxiety-friendly message, portal link.
Not allowed
Deny appointment, move without consent, lower standby position, suppress an offer, change provider access.
Fairness review
Calibration monitored by payer type and age band; standby order unchanged when appointment-support scores are shuffled.
Year-end operating outlook
Current recovery pace| Measure | Prior pace | Current pace | Change |
|---|---|---|---|
| Unscheduled treatment completed | $1.18M | $1.93M | +$750K |
| Estimated expiring benefits used | $438K | $812K | +$374K |
| Short-notice fill rate | 24% | 71% | +47 pts |
| No-show rate | 9.8% | 6.4% | -3.4 pts |
| Front-desk phone hours | 486 | 319 | -167h |